Refund & cancellation policy
Last updated: 30 July 2026. This policy applies to professional services offered by SaaS Dev for fixed asset verification and related engagements.
Scope
We provide professional services (verification fieldwork, register reconciliation, audit evidence packs, and impairment reviews). We do not sell physical products, software licences for checkout, or subscription self-serve plans on this website. Refunds relate only to fees paid under a written proposal.
Cooling-off for consumers
If you engage us as a consumer and applicable UK consumer law provides a cooling-off right, you may cancel within that statutory period where work has not begun with your agreement. Business clients follow the commercial terms below.
Deposits
Where a proposal requires a deposit to reserve fieldwork dates, the deposit is credited against the final invoice. Deposits are refundable in full if we cancel. If you cancel more than ten working days before the scheduled start, we refund the deposit minus reasonable costs already incurred (for example travel booked at your request). Cancellations within ten working days may forfeit the deposit if we cannot reassign the reserved team.
Cancellation by you
Written notice to hello@saas-dev.digital is required. If work has not started, we refund prepaid fees less non-recoverable third-party costs. If fieldwork or analysis has started, we invoice for work completed to date and refund any unused prepaid balance.
Rescheduling
You may request one reschedule at no charge if notice is given at least five working days before start. Later changes may incur a rescheduling fee reflecting wasted travel or crew allocation, disclosed before confirmation.
No-shows and denied access
If site access is not available at the agreed time without timely notice, the scheduled day may be charged and a new date proposed. We are not responsible for incomplete verification caused by denied access beyond our control.
Work already started
Partial deliverables (draft exception lists, incomplete site coverage) remain billable for time and materials as set out in the proposal. You may request early termination; we will provide materials completed to that point and a final account.
Purchased materials
If an engagement requires purchased materials (for example temporary tags or courier of physical files) with your prior approval, those costs are non-refundable once ordered.
Full and partial refunds
Full refunds apply when we are unable to deliver the agreed scope for reasons solely within our control and no acceptable alternative date is available. Partial refunds apply to unused prepaid portions after completed work is deducted. Indicative website prices are not prepaid purchases.
Non-refundable items
- Fees for completed site days and delivered workpapers
- Approved third-party expenses already incurred
- Deposits forfeited under late-cancellation terms above
How to request a refund
Email hello@saas-dev.digital with your proposal reference, payment date, and reason. We confirm eligibility within five working days and process approved refunds within fourteen working days to the original payment method where possible.
Exceptions
Statutory rights that cannot be excluded remain unaffected. Engagement-specific refund wording in a signed proposal prevails if it differs from this page for that engagement only.
Contact
SaaS Dev, 14 Russell Rd, Shepperton, TW17 2YP, United Kingdom. +44 078 2555 3715. hello@saas-dev.digital.